Exchange or return? That's possible!

At Mermaid Sisters, we believe it’s important that you are happy with your order. Not completely satisfied or is the size just not perfect? Don’t worry, we’re happy to help!

You can return or exchange your order up to 30 days after receipt, provided the product is undamaged, unused, and if possible, in its original packaging.

Want to exchange a product?

The size doesn’t quite fit or would you prefer a different color? Then you can easily exchange your order. Here’s how it works:

1. Download the return form and fill it out as completely as possible.
2. Clearly indicate on the form that it is an exchange and note which size, color, or variant you would like to receive.
3. Include the fully completed return form with your return shipment.
4. Send the package to our return address. Return shipping costs are your responsibility.
5. As soon as we have received and processed your return in good order, we will send the new product to you free of charge (if in stock).
   

Want a refund?

Prefer not to receive a replacement product? A refund is also possible. Here’s how it works:

1. Download the return form and fill it out as completely as possible.
2. Clearly indicate on the form that it is a refund.
3. Include the fully completed return form with your return shipment.
4. Send the package to our return address. Return shipping costs are your responsibility.
5. As soon as we have received and checked your return in good order, we will process the refund within 14 working days via the same payment method used for the order.
   
   

To process your return as smoothly as possible, please take the following conditions into account:

• Returns or exchanges are possible within 30 days of receipt
• Products must be undamaged, unused, and in their original condition
• Always include the fully completed return form with the return shipment
• Return shipping costs are at your own expense
• For an exchange, you do not pay extra shipping costs for sending the new product
• Products altered, tailored, or taken in by third parties (for example, by a tailor or seamstress) are excluded from the warranty and cannot be returned or exchanged
  
  

Notice: depreciation of value

Of course, you may try out a product, but please handle it with care. If the product or its packaging is more damaged than necessary, we may deduct part of its value. So make sure to return your product well packaged and in its original condition.

Damaged or incorrectly delivered?

Oh no! Did you receive something that was damaged or incorrect? Let us know within 3 days after receipt, and we will solve it for you right away.

Haven’t received a shipping confirmation yet?

Do you want to cancel or change your order before it has been shipped? Send us a quick message, and we will check what is still possible.

You will receive a reply from us within 5 working days after we have received the form below.