Exchange or return? That's possible!
Don't worry, we're here to help! Read here how to easily return your order.
Don't worry, returns are easily arranged.
You have up to 30 days after receipt to exchange, as long as the product is in new condition. For mermaid tails: only exchangeable if not swum with . Also for returns you always have the right to return your order within 14 days .
Please note: Returns will only be accepted if the product is unused and properly packaged.
Did you receive something damaged? Please report this within 3 days of receipt, and we will provide a suitable solution. Do you want to adjust your order and have you not yet received a shipping confirmation? Please contact us quickly and we will see what is possible.
For exchanges or returns, we always ask you to contact us in advance so that we can provide you with a return number and the correct instructions.
You will receive a message from us within 5 working days after receiving the form below.
Notice: depreciation of value
Of course, you may try out a product, but please handle it with care. If the product or its packaging is more damaged than necessary, we may deduct part of its value. So make sure to return your product well packaged and in its original condition.
Damaged or incorrectly delivered?
Oh no! Did you receive something that was damaged or incorrect? Let us know within 3 days after receipt, and we will solve it for you right away.
Haven’t received a shipping confirmation yet?
Do you want to cancel or change your order before it has been shipped? Send us a quick message, and we will check what is still possible.
You will receive a reply from us within 5 working days after we have received the form below.
